Refund policy

GT Club Online Studio provides digital services only — live online classes, pre-recorded video content, and personalized program tracking. We do not sell or ship physical products, so our refund policy is based on the nature of digital service delivery rather than physical returns.
1. General Policy: All Sales Are Final
Because our online classes, live sessions, digital programs, and pre-recorded content provide immediate access and value upon purchase, all purchases are final and non-refundable once access has been granted or the class/consultation has taken place, except as required by applicable Turkish consumer protection law.
2. Right of Withdrawal (Cayma Hakkı) for Digital Services
Under Turkish distance-selling regulations, consumers generally have a 14-day right of withdrawal for distance contracts. However, this right does not apply to services that have already been fully performed with the consumer's prior explicit consent, or to digital content delivered instantly with the consumer's acknowledgment that they thereby lose their right of withdrawal. By completing a purchase and confirming this acknowledgment at checkout, you agree that once a live class has started, a digital program has been delivered, or a consultation has taken place, the right of withdrawal no longer applies to that specific service.
3. Exceptions
A refund or credit may be considered, at our discretion, in the following cases:
Technical failure on our end that prevented you from accessing a live class or digital content, and the issue could not be resolved within a reasonable time.
A class was cancelled by us and no alternative session or credit was offered.
Duplicate or erroneous charges.
4. Subscription Cancellations
If you purchase a recurring package (2-month or 3-month plans), you may stop future renewals at any time by contacting us. Cancellation does not entitle you to a prorated refund for the remaining days of the current billing period.
5. How to Request a Refund
To request a refund under the exceptions above, please contact us at goksu@goksutumac.com.tr within 7 days of the issue, including your order number and a description of the problem. We will review and respond within a reasonable time.